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title: "Working with Messages on an Order"
canonical: "https://customerconnect.docs.rubiconwater.com/space/CC/2867659176/Working%20with%20Messages%20on%20an%20Order"
format: markdown
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> | **Source** | [https://rubiconwater.atlassian.net/wiki/spaces/CC/pages/2867659176](https://rubiconwater.atlassian.net/wiki/spaces/CC/pages/2867659176) |
> | --- | --- |
> | **Space** | CC |
> | **Language** | English |

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> > Macro (detailssummary)

> ℹ️ **Permissions**
> ℹ️ 
> ℹ️ OPERATORS can create and view messages but OWNERS cannot.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ Messages were formerly called *Notes*.

You can add a message to an order at any time in the Messages panel on the Order Details or Order Create screen. These messages will be visible to Planners viewing your order.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ You can also send messages, view previous messages, and search your messages on the [Messages](https://rubiconwater.atlassian.net/wiki/spaces/CC/pages/2438660097) screen.  Messages associated with an order will be tagged on the Messages screen with the order number and the outlet name.

# Create a Message

To create a message, open the **Messages** panel and enter the text of your message. 

If you have created any messages the number of messages will be indicated on the Messages panel header.

# View Messages for an Order

You can view order messages in the Messages section of the orders screen.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ - You cannot delete or edit messages that are attached to an order.
> ℹ️ - If you have opened a message you can click :unreadIcon: Mark as Unread to mark the message as unread again.

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