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title: "Request a Support Call"
canonical: "https://customerconnect.docs.rubiconwater.com/space/CC/2451701770/Request%20a%20Support%20Call"
format: markdown
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> ℹ️ **Note**
> ℹ️ 
> ℹ️ This option is only available if it has been configured by your Water Authority.

You can use the :callSupport: **Call Support** option in the main menu to request a phone call from the Planner for your area. You’ll see a popup message prompting you to request a call back. Your phone number will be entered by default but you can specify an alternative number if you prefer.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ If you provide an alternative phone number it will only be used for this callback request. It won’t be saved to your user account.

# What if I have outlets in more than one area?

Typically your outlets will all be in the same area and supported by the same Planner at any time. If you do have outlets in more than one area you’ll be prompted to choose the outlet that the support issue relates to and the request will be sent to the appropriate Planner.

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