---
title: "Messages"
canonical: "https://customerconnect.docs.rubiconwater.com/space/CC/2438660097/Messages"
format: markdown
---
> Macro (toc)

> ℹ️ **Permissions**
> ℹ️ 
> ℹ️ OPERATORS have access to the Messages menu but OWNERS do not.

The Messages page is where you can:

- View messages that you have sent and received.
- Search messages.
- Send messages to the operations center.

# Message Lists

> ℹ️ **Note**
> ℹ️ 
> ℹ️ New unread messages will be displayed in a popup on the Home page when you log in. Tap OK to read the message and dismiss the popup alert.

## Messages Attached to Orders

If you include a message (formerly a Note) with an order, the order number and outlet name are included as tags in the message text. 

> ℹ️ **Note**
> ℹ️ 
> ℹ️ The order number is displayed in the list. Open the message to see the outlet tag.

## Searching Messages

Use the **Search** box to search within the text of your messages.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ The order number and outlet name are included in the message text so you can use these details in your search.

# Send a Message

You can send messages to the Planner assigned to your area. 

> ℹ️ **Note**
> ℹ️ 
> ℹ️ If no Planner has been assigned, you won’t be able to send a message. Instead you should phone or email your Water Authority.

1. Tap **Compose** to open the message editor.
2. Enter the Message details.
3. Tap **Send**.

# Mark a Message as Unread

When you open a message it will be marked as *Read*. To mark the message as *Unread* again, open the message and tap the :unreadIcon: **Unread** icon at the top right of the message.

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